Due to the nature of digital products, once a plugin, theme, or file has been downloaded, it cannot be returned. However, we offer a limited refund policy under specific conditions outlined below.
7-Day Money-Back Guarantee
If a product is completely unusable and our support team cannot resolve the issue, you may request a refund within 7 days of purchase.
You must contact support first and allow 24–72 hours for troubleshooting before a refund request is approved.
Refund Eligibility
- The product is unusable
- The issue cannot be resolved by our support
- You contacted support before requesting a refund
- The request is made within 7 days
Non-Refundable Situations
- Change of mind or mistaken purchase
- Compatibility issues with hosting, WordPress, or other plugins
- License key or activation warnings
- Demo import or cloud features limitations
- Update delays or product changes by authors
- You refused to provide access required for troubleshooting
- Offers, discounts, renewals, or promotional purchases
- Technical skill limitations
Membership & Subscription Plans
Membership plans provide instant access to a large collection of downloadable products and are therefore non-refundable. You may cancel anytime to prevent future billing.
GPL & Support Disclaimer
We distribute products under the GPL license and are not the original developers. Some features such as automatic updates, premium templates, cloud imports, or author-server integrations may be limited. Support is provided on request for installation and basic configuration.
Payment & Processing
- Refund processing may take 7–14 business days
- Certain payment methods (such as crypto or manual transfers) may not be refundable
- Refunds requested after 7 days will not be processed
Product Removal
Products may be removed from our platform without notice due to author decisions or licensing changes. Removal does not qualify for a refund, but we may provide alternatives when possible.
Disputes
Please contact support before opening a payment dispute. Fraudulent or abusive disputes may result in account restrictions.
Additional Terms
- If a refund is issued, you must stop using downloaded products
- Cancellation of account does not qualify for refunds
- Additional services (SEO, design, custom work) are non-refundable
For more information, please review our Terms & Conditions and FAQs or contact support.